Regarding high call volume at JAL Call Center due to the Novel Coronavirus


Thank you for flying with Japan Airlines.

In light of the evolving COVID-19 situation, we are experiencing extremely high call volumes and are very sorry that the waiting times are therefore longer than normal.

Customer are encouraged to only contact us if they have an urgent flight changes or inquires.  Updates on travel alert, and ticket waiver policies can be found in below link.


Special handling for JAL international tickets following the situation of pneumonia caused by the new coronavirus

If you've booked through a travel agent, please contact them directly for assistance.

We apologize for the inconvenience, and deeply appreciate your patience.


March 20, 2020
Japan Airlines

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